Data Deletion
You can ask us to delete your Darko account and the personal data attached to it at any time — whether or not you still have the app installed. This page explains both ways to do that and what happens to your data afterwards. It supplements our Privacy Policy, which remains the authoritative description of what we collect, why, and for how long.
1. If you have the app
Go to Settings → Privacy → Delete my account. This deactivates your account and signs you out immediately.
A 30-day grace period follows: contact us within it and we can restore the account. After 30 days, an automated process irreversibly anonymises your personal data, deletes your login, and removes your uploaded files, push notification tokens, and presence and message traces from our live-update systems. See Privacy Policy §10.2 for the full description.
Before you can deactivate, you must resolve two things only you can: transfer or cancel a group gift you administer, and transfer or delete a family member profile you solely administer.
2. If you don't have the app
Email [email protected] from the email address on your Darko account and ask us to delete it. We will confirm receipt and answer within one month, and we carry out by hand the same deletion described in §1 — the same 30-day grace period, and everything it covers, applies identically.
We ask that the request come from your account's own email address so we can be reasonably sure it is really you asking. If you no longer have access to that address, say so in your message and we will ask for whatever else lets us confirm your identity before acting.
3. What gets deleted, and what we keep
Summarised from Privacy Policy §9 and Privacy Policy §10.2; those sections are the authoritative version if the two ever disagree.
| Data | What happens when you delete your account |
|---|---|
| Your profile, wishlists, wishes, events and friendships | Anonymised after the 30-day grace period. |
| Your login | Deleted. |
| Uploaded files (profile picture, and wish, party and chat images/video) | Removed. |
| Push notification tokens | Removed. |
| Presence ("typing"/"online") traces in our live-update systems | Removed. |
| Chat messages you sent | Removed once your account is anonymised. |
| Any claim you still held on someone else's wish | Released. |
| Shop link clicks | Deleted with your account. |
| Subscription records | Kept for the life of the subscription, then as long as tax and accounting law requires. |
| Security audit log | Kept for the life of the service. It holds no directly identifying data, so nothing personal survives in it. |
4. Questions
Anything about this page, or a deletion request already in progress: [email protected]. General questions about your data are also answered there — see Privacy Policy §14.